What do you need help with?
Home Internet not working
Step 1 of 4
Is the router powered on, with its lights lit?
Plug the router back in and wait a minute for it to restart, then try again.
Step 2 of 4
Is your Wi-Fi network visible in your device’s Wi-Fi list?
This usually needs a closer look — create a support request below.
Step 3 of 4
Can other devices connect to the Wi-Fi?
This usually needs a closer look — create a support request below.
Step 4 of 4
Is the problem limited to Wi-Fi, with a wired connection still working?
Since the connection itself is affected, create a support request below.
Try reconnecting your device to the Wi-Fi network. If this keeps happening, create a support request below.
FREQUENTLY ASKED QUESTIONS
AccountWho do I contact about a payment or account question?
Reach NimAir support through the support page with your account details and question, and it will be handled directly rather than through public channels.
Home InternetHow does Home Internet installation work?
After you check availability and choose an option, NimAir arranges an installation visit to set up your connection. A NimAir technician will confirm timing with you directly once your request is processed.
HotspotHow do I connect to a NimAir hotspot?
Open your device’s Wi-Fi settings and join the NimAir hotspot network shown for that location. Your device should open an access page automatically. If it does not, open a browser and try visiting any website — you should be redirected to the access page.
Home InternetWhat do I need to know about my router and Wi-Fi?
Your router is set up during installation with a Wi-Fi name and password you can find printed on the device. Keep it powered on and connected at all times for the best experience, and avoid placing it inside cabinets or behind large appliances.
HotspotThe hotspot login page did not appear. What should I do?
Try opening a new browser tab and visiting any website — the access page usually appears automatically once you do. If it still does not appear, turn Wi-Fi off and back on, reconnect to the NimAir hotspot network, and try again. If the issue continues, contact NimAir support with the hotspot location and time so it can be looked into.
Home InternetI'm moving house. Can I take my connection with me?
Contact NimAir support before you move so your new location can be checked for availability. Moving a connection usually means a new installation visit at the new address.
HotspotHow do I reconnect if I get disconnected?
Rejoin the same NimAir hotspot network from your device’s Wi-Fi settings. If you were in the middle of an active access session, you may be reconnected automatically. If not, follow the access flow again.
HotspotWhere are NimAir hotspots available?
NimAir Hotspot is available in a growing number of locations. Share your area on the coverage page and NimAir will confirm whether hotspot access is available near you.
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